👋 Hi, I’m Tyler, Senior Software Engineer at Quiq, helping improve our Quiq product with data… Lots and lots of data.
On behalf of the Quiq team, I’m proud to introduce you to our latest product offering, Quiq Insights.
In this blog post, I’ll share with you what Quiq Insights is, why we built it, and what sets it apart from other analytics offerings.
What is Quiq Insights?
Quiq Insights is a data analytics tool that provides a powerful lens to view your customer interactions, journeys and more. With Quiq Insights, you can analyze and optimize every aspect of your customer journey, from conversational AI effectiveness to agent performance. Quiq Insights gives you the data you need to confidently identify trends and patterns to improve the products and services you offer.
Bot Insights:
Conversational designers rejoice, your prayers have been answered! With Bot Insights, both usability and natural language understanding (NLU) learning are integrated directly into our bot designer. You’ll be able to check that your bot is doing the right thing, and if not, you’ll identify pain points. You’ll be better able to confidently make changes and measure improvements. Bot Insights will enable conversational designers to deliver first-class customer service through conversational AI.
Here are some of the best parts.
- View conversation usage and flow right from the designer.
- Visualize flows between behaviors and measure abandonment and decline;
- “Drill” conversation transcripts from either usage connectors or usage streams;
- Iterate and improve your natural language understanding (NLU) models;
Funnel Insights:
Let’s put the “fun” in the funnels. A funnel is a representation of a series of steps in a business process. A funnel shape can quickly convey the health of that process and reveal any inefficiencies. Ever wanted to measure the performance of an outbound campaign? How about identifying bad survey responses? Or maybe get a better idea of ​​the resolution level of your conversational AI? Well, look no further, with our funnel designer you can create custom funnels for both simple and complex scenarios.
Here are the highlights.
- Use our predefined funnel templates to get the ball rolling;
- Check the passage between the steps and deepen the transcripts of the conversations.
- Powerful filtering and segmentation by platform, contact point or even custom field value
- Build steps from our catalog of 30+ system events
- Even include your own data with custom events for things like “order created” or “appointment booked”
Why Quiq Insights?
We understand that making informed business decisions requires data-driven insights. However, not all companies have a team of data scientists and developers to help them analyze their customer interaction data. That’s why we created Quiq Insights, tools designed to be easy to use for business users who need to analyze their data quickly and easily. With Quiq Insights, you’ll never have to go blind again.
A journey
Quiq Insights was built with a mission to optimize conversational AI and contact center performance through integrated and easy-to-use data analytics. We understand that the goal of providing a more efficient contact center while delivering world-class customer service is accomplished in part by better insights. We feel Quiq Insights can help achieve that goal. Besides, this is just the beginning.
Learn more about Quiq Insights here.