Amazon’s refund policy is clearly lenient on buyers. Most products come with a hassle-free return and a 30-day return window. So getting a return request can be frustrating for Amazon sellers. But there is more. 32% of sellers saw an increase in revenue in 2022, according to JungleScout.
Fortunately, some things are changing. Amazon has launched the Return Insights tool as part of the Manage FBA Inventory section of Seller Central. As eComCrew explains, it shows return trends and top returned ASINs to help improve listings and highlight common pain points.
Second, the official return and refund guide on Amazon has been updated over time in response to the seller feedbackPerformance rating from 1 to … More. But that doesn’t exactly make the comeback experience trouble-free for both parties. Here are some of the key aspects of returns and returns processing on Amazon in 2023:
10 takeaways from Amazon’s refund policy
- Return and refund options are different. FBA and MFN (FBM and SFP) returns are handled differently on Amazon. While Amazon handles all refund requests for FBA products, the seller must handle returns for orders placed by the seller. Note that this does not apply to non-returnable products. Below is a basic guide to MFN returns and refunds on Amazon.