How to Prepare Your Team for AI Integration | By Oscar Ibars

AI integration programs like chatbots can sometimes make our employees a little nervous. While any kind of change can be scary, especially when it comes to human livelihoods, the most common concern with AI initiatives is job security.

Will a robot take my job?

The simple answer to this is no. AI solutions like chatbots have incredible potential to ease simple or mundane tasks off the shoulders of workers, but they won’t replace skilled human efforts. In fact, we’ve found that bots open new doors to greater opportunities.

The first step in preparing your employees for the integration of artificial intelligence is to educate them about what this step means for their work and the organization. Of course, there is a lot to learn in this section, but we should do our best to break it down into manageable, understandable chunks.

Show your employees how chatbots can help them do their jobs. Give them examples of tasks that the bots will begin to cover, then introduce them to the new, more exciting work ahead. They will soon be able to focus only on complex, meaningful work.

Simply put, educate them about how bots take care of the most unpleasant parts of their jobs and promise to update their average workday. This goes a long way to allaying these technology anxieties.

Solving problems still belongs to people. Allow your employees to accept this simple fact.

Your employees will see new opportunities in their career paths as they take on more responsibility for high-level tasks such as business strategy and critical thinking. They will understand how to properly handle escalation issues and they will form the backbone on which the organization depends.

We also want to enable them to learn as much as they want about AI solutions like chatbots. We recommend serious and passionate engagement with change initiatives at all business levels. For example, we may introduce weekly breakout sessions or organize part of a regular team meeting to share successes and discuss improvements. The point is that we will participate as a team in a common change effort.

Once you’ve acquired an AI solution and trained your employees on how to use it, there’s one step left. Empower your employees to use their brains and find creative uses for bots.

Ultimately, employees are responsible for a successful bot integration program. They are the most valuable asset of any company. So we must recognize them and treat them accordingly.

Give them space to experiment with this technology. Provide a forum for them to provide feedback and suggestions. Empower them to take the lead in moving your organization into the future. One way to do this is to restructure the company’s policies and reward structure to weigh the change initiative. By tying the reward structure to embracing change, we can facilitate this change by reviewing and updating any dated company policies after the changes.

The first step in preparing your company for chatbots is to get your people on board. They need to understand that AI is not going to replace them. They need to feel valued and they need to understand their important role in the business strategy. This is the part where we need to quiet the small but sometimes powerful “naysayers” – the naysayers – to help pave the way for change to be embraced.

After that, however, there is still more work to be done. Let your employees take the AI ​​initiative. Empower them to bring their humanity to the fore. They have powers that computers just don’t have.

Highlight these unique features to demonstrate how man and machine can work harmoniously together to increase our capabilities and business results.

Check out our other articles on leading changes in AI

1. How to integrate bots into your workforce

2. Familiarize yourself with the 3 levels of Chatbot sophistication

3. Chatbots. Your new customer service superhero or just a bystander?

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