A computer support specialist job outlook can increased by 9% between 2020 and 2030; faster than other industries. In fact, more than 72,000 new professionals could enter the workforce. If you’re looking for IT services Tampa, it helps to have a plan.
Otherwise, you may waste valuable time and energy searching. You can make the mistake of choosing someone who has no experience either.
Here are seven questions to ask when interviewing IT support companies in the area.
With these tips, you can find affordable IT services. You can feel confident knowing that a qualified, experienced team is supporting your business.
Discover the best IT support in Tampa with these tips today.
1. How big is your company?
First, consider asking your IT support options how many technicians they currently have on staff.
Larger IT companies will have an easier time helping multiple businesses at once. These businesses can also provide more solutions, products and services.
A larger staff probably has a fuller knowledge base as well. These teams can have an easier time helping you explore a variety of IT solutions.
Ask each company how many technicians they have on staff. Do their technicians have any special certifications or qualifications that could benefit your business?
Asking these questions will help you find a team with the expertise and experience you need.
What is your average response time?
Determine how many customers they help as well. Do they have enough technicians to handle their current workload?
Small teams may struggle to respond to support tickets quickly. Consider asking each company about their average response times. How long should you wait when you need IT support?
The longer you wait, the more interruption you will experience. Your customers can be frustrated if your systems go down. In fact, your customers may leave and choose to rely on your competitors instead.
Excessive downtime can affect your ability to provide the best possible customer experience. You could be missing out on an opportunity to build brand trust and loyalty.
Without brand trust and loyalty, you won’t generate repeat sales. Repeat sales can improve your ROI.
The best IT support in Tampa won’t keep you waiting for help. Instead, find a team with fast response times. They will ensure you don’t have any costly downtime.
2. Do you offer support levels?
Consider asking about the level of support each company offers.
For example, you can choose a team that offers paid support. You can choose a fixed price or an hourly fee when you need help. In the long run, you may find that this option is more expensive.
Some IT companies charge by the hour instead. You can pay either in advance or for services rendered.
As you look at your list of IT support Tampa providers, think about what IT services you will need as well. Make a list of your needs and expectations before checking out your IT support options.
If the companies on your list don’t offer the support services you need, zero it out.
Instead, choose a company that will help you achieve your long-term and short-term goals.
For example, you may need help updating your hardware and software. Perhaps you are more concerned with cloud computing or storage solutions. Many businesses are also prioritizing security services this year.
Make sure the managed IT service provider you choose offers the services you need.
Are you familiar with my systems?
However, it is not enough for an IT support company to offer the services you need. If they are not familiar with your systems, they may have a hard time helping you.
Look for a company with experience that fits your specific needs. They can save you valuable time and stress. You can rely on their past experience to streamline your experience.
3. Do you provide remote monitoring services?
As you continue your search for Tampa IT services, consider asking about remote monitoring services.
A company that offers remote monitoring and management will not have to come to your place of business. Instead, they can access your systems remotely. You won’t have to wait for a technician to drive across town to fix your problems.
Remote monitoring and management services can save you valuable time and money in the long run.
4. Will I be working with a dedicated technician?
Decide whether or not you will work with a dedicated technician in the future. Having a single point of content can help minimize your stress.
You won’t have to revisit problems you’ve encountered before. Working with one technician can save you time.
5. Do you record calls?
Decide how each IT support The Tampa team records their calls.
Make sure the team doesn’t push you from one person to another either. Otherwise, you may experience unnecessary stress on top of the IT issues you’re dealing with.
Decide how you will send your support tickets, whether by phone, email, or form.
6. Can you provide references or case studies?
Ask each Tampa IT service provider if they can provide you with references. Talk to their recent clients to learn more about each company. Make sure their customers don’t have any serious complaints.
You can also chat with their recent clients to learn about the team’s professionalism and response times.
Otherwise, ask if they can provide case studies. A case study will help you find proof of the team’s capabilities.
7. How can you help me save money?
Near 50% of startups fail because the money runs out. As a result, nearly 30% outsource to cut costs. Outsourcing can also save you 60% in overhead costs.
Ask each company about the cost of their services. Determine how they will help you save money in the long run.
Find the best support. 7 Questions to Ask Your Tampa IT Support Provider
Finding IT support Tampa professionals need not feel stressed. Instead, use these tips when looking for IT services. With these tips, you can find the best Tampa provider.
You’ll have peace of mind knowing that a capable team is on your side.
Want to get started? We are here to help.
Contact us today.